奥鹏作业网单元自测1
do you mind if i record your lecture -_________________. go ahead. A. Never mind B. No, you’d better not C. Not at al
i was worried about my math, but mr. whitegave me an a. -_________________. A. That’s an easy course. B. Congratulations! C. Mr. White is very good.
i’m terribly sorry that i’ve spilled some coffee on the table. – _________________. A. I don’t care B. It doesn’t matter C. Don’t be sorry
how’s your mother doing -_____________________. A. She is very well B.She is very kind C. She is doing shopping now
would you like to go to the concert with us- _________________, but i’ve promised to help jim with his chinese. thank you all the same. A.I hate concerts B. I’ll go with you C. I wish I could
we think that smith should be told abouthis ______ condition as soon as possible. A. physic B. physics C. physical
he was always ______ in sharing hisenormous knowledge. A. generous B. generation C. generate
his action is always ______ with his words.A. constant B. continuous C. consistent
one day, our dreams will ____________reality. A. turn out B. turn into C. turn away
the enemy has strengthened their ______position. A. protective B. defensive C. Offensive
can you go skating with us this afternoon-sorry, i can’t. i ________ take care of my little sister at home. A. could B. mayC. have to
he is ________ this company. A. in chargeof B. in the charge of C. under the charge of
he says what he thinks and does what hewants to do, ________ other people’s feelings. A. according to B. regardless of C. because of
more than 30 people ______ the position. A.applied for B. applied to C. applied in
whose textbook is this ―it _______ john’s. it has his name on it. A. can’t be B. must be C. might be
第16题 二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
There are more ants than any other kinds ofland animals in the world. They range from 0.1 to 1 inch long and are usuallyyellow, brown, red, or black. Ants live in societies in which they depend onone another. The societies are not all exactly the same because there are antsof very many kinds. But in general, each kind has ants of three main types:queens, males, and workers. The ants have a good many enemies. They includebirds, bears and ant eaters of various kinds. In some cases other ants aretheir worst enemies, as man’s enemy is man. In some parts of the world, redants march in large armies to attack the homes of black ants. Some of themsucceed in getting inside of the tunnels of black ants, whose entrances havebeen blocked. They try to carry the black ant babies away. The black ants doall they can to prevent that. They send their biggest soldiers into action.Very many of the red ants soldiers are killed but some escape with babiesbelonging to the black ants. The red ants take the babies home and bring themup. They become the only workers for the red ants. Ants as a group arebeneficial to humans. Their tunnels mix and soften the soil, in some places replacingthe activity of earthworms. Some of ants are harmful to humans. For example,the fire ant, which has a painful bite, is a serious pest to humans anddomestic animals in many parts of the world.
1. Which kind of ants is not regarded asthe main types of ants in general
2. According to the passage, what do welearn about the ants’ enemies
3. The red ants attack the black ants’ home because
4. According the passage, which of thefollowing statements is TRUE
5. The main purpose of the passage is to
第17题 二、阅读理解:阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Good Communication Skills – Key to AnySuccess Good communication skills are the key to success in life, work andrelationships. Without effective communication, a message can turn into error,misunderstanding, frustration, or even disaster by being misinterpreted orpoorly delivered. The steps for good communication skills: 1. Know what to say.Understand clearly the purpose and intent of your message. 2. Know how to say.Begin by making eye contact, which shows confidence. Then pay attention to yourbody language. 3. Listen. After you’ve finished talking, you should stop,listen, and look for feedback and clues of comprehension. 4. Reachunderstanding. To communicate well is to understand and be understood. MoreTips for Developing Good Communication Skills: 1. The better you are able toexpress yourself, the better your ability to communicate. 2. Practice yourlistening skills. Be considerate of other speakers by waiting until they aredone before stating your views. 3. Learn to understand and appreciate differentviews by being open-minded. It will in turn, gain you more cooperation andunderstanding. 4. Avoid trying to communicate when in an emotional state. Taketime to consider your position through before speaking. When you take the timeto develop good communication skills, it means you open yourself up to betterrelationships, more career opportunities, and increased self-confidence.Moreover, you reach higher levels of mutual understanding and cooperation whilesuccessfully attaining your goals.
1. A message must be understood,interpreted or delivered correctly with communication.
2. When you talk with others you can paylittle attention to your body language.
3. The better you are able to understandothers, th国开答案请进：opzy.net或请联系微信：1095258436e better your ability to communicate.
4. Before stating your opinions, you’d better let the speaker finish his orher talking first.
5. Don’t argue or debate with others if you feel angry or displeased.
第18题 二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The houses we live in are very 第19题二、翻译:从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. Thank you so much for your generoushospitality.
2. A true friend is someone who reaches foryour hand and touches your heart.
3. I don’t know why he is late, he might have had an accident.
4. They are willing to understand theirpartner’s position first before trying to get understood.
5. The more familiar interviewing feels toyou, the less anxiety you will feel with the process.
单元自测2
hi, helen, i’ll have an interview tomorrow. i’m afraid i can’t make it. – A. Sure, you can. Take it easy. B. I’m sorry to hear that. C. That’s all right.
my name is helen, and i was born in 1980.my major was electrical engineering. A. Tell me your name, please. B. Tell me alittle bit about yourself, please. C. Tell me how old you are, please.
may i ask you why you left the formercompany – A. Because I’m very co-operative and have good teamwork spirit. B.Because I want to change my working environment and seek new challenges. C.Because I have worked for two years with an American Company.
-what starting salary do you expect – A.I’d like to start on Monday next week. B. I expect to get a salary increase. C.I’d like to start at ￥5000 a month.
i have worked for ibm for 3 years. A. Doyou like your work in IBM B. What is your working experience C. Why do youdecide to leave IBM
i’m writing to ________ a position as a computer engineer in yourcompany. A. thank for B. wait for C. apply for
you can try these methods to keep yourinterview anxiety ________ control. A. under B. on C. with
hiring the right employee ________ you________ a thousand times over in high employee morale. A. pays…off B. take…off C. pays…back
we should take the degree ________ accountwhen we recruit a new secretary. A. with B. into C. of
you must ________ the annual certificationof employment online within 15 days. A. submit B. omit C. commit
________ a company really wants is acandidate ________ has the right skills. A. What…that B. That…what C. That…that
these tips may help you avoid ________ bademployees for your company. A. to hire B. hiring C. hire
the candidate should dress in a manner thatis appropriate to the position ________ he is applying. A. for which B. whichC. that
you also should send a resume ________ theemployer know more information about you. A. let B. letting C. to let
hiring a good employ may cost much moneyand time, _______, it can win much more for the company in future. A. what’s more B. at last C. however
第16题 二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Stress around interviews is ofteninfluenced by our assumptions we make to ourselves about the process.Countering anxiety-provoking thoughts can help to lower levels of anxiety. “Ijust messed up that answer, and there’s no hope.” One poor answer normally doesnot knock a candidate out of consideration. An interview is like a test,getting an 85 or 90 might be good enough to get the job. Visualizing successcan improve performance and help ease anxiety. Always try imagining positiveinteractions with your interviewer, particularly in the hours just before yourinterview. To some extent, relaxation techniques, such as progressive musclerelaxation or breathing exercises, can manage anxiety. If your anxiety aroundinterview is excessive, you might consider seeing a doctor to develop effectivecountermeasures.
1. What often influences the stress aroundinterviews according to the passage
2. Does one poor answer in an interviewinfluence a candidate to get a job
3. Can imagining success help a candidateto lower levels of anxiety
4. How can we reduce our stress aroundinterviews
5. When should we go to see a doctoraccording the author
第17题 二、阅读理解:阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Hiring the right employee is a challengingprocess for a company. A bad hire not just wastes your time and money, but alsoimpacts the team spirit and company morale. A good hire, however, pays you backin employee productivity, successful employment relationship, and businessculture enhancement. Here are certain rules that you can use to select the rightemployee. Design an effective advertisement. A clearly targeted ad attractsqualified candidates and discourages others. You can make your ad moreeffective with a precise and specific job description. Ask the right jobinterview questions. The purpose of the interview is to find out if thecandidate is a strong fit to your business. By using a sequence of particularlydesigned questions, you are able to get a true picture of your potentialemployee. Check backgrounds and references. Background checking helps youreduce risks and improve the overall quality of hire. You need to verify thatall the presented, credentials, skills, and experience are actually possessedby your candidate.
1. Hiring the wrong employee is expensive,costly to a company, and time consuming.
2. A company has to spend a lot of moneyhiring a right employee.
3. An advertisement with a clear targetwill make all candidates lose courage.
4. Well designed interview questions canhelp you know more about the candidates.
5. Work experience is one of the primarythings for an employer to verify in background checking.
第18题 二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The old saying “practice makes perfect” applies to interviewing too. Conductpractice interviews with a friend or family member, and ask for their feedback.You can also record or videotape your responses 第19题 二、翻译:从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. The old saying “practice makes perfect” applies to interviewing too.
2. A bad hire not just wastes your time andmoney, but also impacts the team spirit and company morale.
3. The more familiar interviewing feels toyou, the less anxiety you will feel with the process.
4. Stress around interviews is ofteninfluenced by our assumptions we make to ourselves about the process.
5. We can’t possibly get the work done by October.
单元自测3
______ you prepare cross training plans,you need to consider both the company benefits and the employee benefits.
Everything is going smoothly.
In total, it should be about 15,000 RMB forthe three-daytraining.
It might be a good idea to read somesimplified books first.
题目：—Any suggestions for the project
题目：—Should I leave earlier tomorrow morning
题目：According to theirfeedback sheets, the participants are all_____with the training.
题目：American young people would rather ______ advice from strangers.
题目：Anyone who has worked here for over three years is for sick pay.
题目：Does his absence to your work
题目：How many players does a baseball team？
题目：Participants have _____the Productivity Analysis Worksheet.
题目：The training is _____positive results on the job they are presently_____.
题目：We need to carry out a proper of the new system.
题目：Write the telephone number down you forget.
“二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. By the following week, when he’s on hisown, he feels he has a pretty good idea of what he needs to do, and how to goabout it.
2. We can’t possibly get the work done byOctober. {A; B; C}
3. When you start a job,you must stick toit.{A; B; C}
4. Will you be involved in opening the newoffice {A; B; C}
5.They have disagreement on the plan ofcelebrating the founding of the community.{A; B; C}
“二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
PPHC and Gooseneck are two organizationsthat do similar community work. Each has hired a new staff member to makecontact with and provide services to new parents.
Elainehas accepted a job with PPHC. She hasa degree in psychology but has never done this type of work before. On herfirst day, after showing her to her desk and introducing her tocolleagues, thedirector gives her a town map and a list of the names of the families she willbe responsible for, and wishes her luck. After lunch, Elaine sets out tocontact the families, worried about what she’ll do or say when she meets them.
Mark has a degree similar to Elaine’s, andhas just been hired by Gooseneck. On his first day, he learns thathis job willconsist of training for the next week. Mark spends two days going on familyvisits with experienced staff members, and discusses with them what they didand why. He role-plays some situations with other staff members, and gets somedirect instruction from them. By the following week, when he’s on his own, hefeels he has a pretty good idea of what he needs to do, and how to go about it.And he knows that his training will continue.
Which situation would you rather be in,being thrown into the thick of things with no trainingor being trained topreparefor the work you’re going to do
1. What are PPHC and Gooseneck{A; B; C}
2. Which degree does Elaine have{A; B; C}
3. Which of the following statements isTRUE according to the passage{A; B; C}
4. How is Mark trained to be prepared forhis work{A; B; C}
5. What is the main idea of the passage{A;B; C}
“二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Want to keep your staff motivated aboutlearning new concepts The quality and variety of the employee training youprovide are keys for motivation. Reasons to {“二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Cross training is training an employee todo a different part of the organization’s work. Training worker A to do thetask that worker B does and training B to do A’s task is cross training. Crosstraining is good for managers because it provides more flexibility in managingthe workforce to get the job done. On the other hand, cross training has somebenefits for the employees as well. It lets them learn new skills, makes themmore valuable, keeps them stimulated and reduces worker boredom.
Cross training can be used in almost anyposition in almost any industry.I cross trained some of my design engineers togo on field installation trips and get first hand knowledge of how theirdesigns worked, or didn’t work, in the field. Cashiers can be trained to stockshelves and stockers trained to cashier. This allows you to quickly openadditional registers if the customer queue gets too long.
As you prepare cross training plans, youneed to consider both the company benefits and the employee benefits.Carefullyselect the employees to be cross trained. Some people like to learnnew things. Some are more comfortable sticking to what they know. Don’t decidewhich employees are ready for a change based on their age or performance.
1. Cross training is training anemployee to do a different job in a different company.
2. Cross training is beneficial not onlyfor managers but also for employees.
3. Cross training can apply to almost anyposition and almost any industry
4. Not all employees are suitable to becross trained.
5. You can decide which employees to becross trained according to their age.
单元自测4
let’s make plan first for our events, shall we. – ________________ A.Yes, we do. B. OK, let’s do it. C. I’d like to.
how do you think of the theme of our event- ________________ A. It’s pretty good. B. I feel so sorry about that. C. I’d like to have some tea.
your plan is perfect and i believe that itwill be a great success . – ________________ A. Yes, it is. B. Thank you verymuch. C. I don’t think so.
what kind of event are you going to plan -A. I am a student. B. A birthday party for my brother. C. I really love it.
it will be held on the 3rd floor ofshakiraton hotel. A. When will you give a speech B. Do your speech still go onC. What is the address of your speech
are you familiar ______the saying, “it’s not what you know, but who you know” in event planning, networking is key! A. with B. to C. in
the success of our event is____ to thesponsor. A. related B. based C. intended
your long-term success in event planningwill be based the experience you had. A. to B. on C. of
he keeps on his focus on money. A. make B.made C. making
we should keep in mind the feedback is veryhelpful for planning future meetings and events. A. what B. that C. when
they have disagreement __the plan ofcelebrating the founding of the community. A. on B. in C. /
the feedback is very helpful for planningfuture meetings and events. A. Get B. Getting C. To get
this involves ______ the high-levelreasoning behind your intentions for the event. A. identify B. identified C.identifying at the end of the day, you want all attendees _____ your event toremember this key message that you’ve spent a long time reinforcing. A. leave B. to leave C. leaving
let’s ______ our plan. A. start B. started C. starting
第16题 二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Successful and memorable events don’t just happen. Organizing and holding anevent takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matterhow much time you have, your event’s success is in the details. There are somesuggestions for you to hold a successful event.Decide upon your targetaudience.The first thing is you should know who your target audience is. Fromthis all the other decisions will fall into place in terms of format, content,prices, location etc. Make a list of details.When you hold an event, you needto consider everything, from program content, lighting, food serving,transportation to parking and safety. Making a list will ensure you don’toverlook things. Have a clear purpose.When you plan an event, you shouldclearly define.its purpose, because the following decision should support it.Do not clash.Check the calendar.Don’t clash with holidays or popular vacationtimes. Know your limitations.You should be aware of your weakness such asbudget or time. If you decide to hold an event in a week’s time, plan for amore familiar affair. If it’s a big event, prepare several months ahead. If thebudget is small, you may have to a lot of do-it-yourself work.
1. Which of the following statement is NOTtrue according to the passage
2. Which is not the factor of holding asuccessful event
3. According to the passage, what is thekey factor to make your event successful
4. What is the best title for this passage
5. What is the purpose of making list ofdetails
第17题 二、阅读理解:阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Use These 5 (of 10) Tips to Start YourEvent Planning Career Step 1 – Get experience and volunteer your time indifferent event services. There are so many aspects of events including,working for a graduation event, a sports competition, volunteering fornonprofits, and working for an established event planner. Your long-termsuccess in event planning will be based on the experience you had.Make sure youhave some solid skills in: Verbal and written communications Organization andtime management Negotiation and budget management Creativity, marketing, publicrelations and more Step 2 – Move into a position with some responsibility.Instead of just volunteering, become the fundraising chair for a nonprofit,become a catering manager, or take on a lead-planning role at an event planningcompany. Step 3 – Are you familiar with the saying, “it’s not what you know,but who you know” In event planning, networking is key! Wherever you go,collect contact information for the people you meet. Step 4 – Create an eventalbum. Showcase your work with photos, booklets, and invitations of the eventsyou’ve worked on. Organize each piece in a book to easily present yourexperience and event stories. Most people are visual so paint the picture forthem! Step 5 – While you’re gaining valuable event planning experience, you canalso become a certified event planner. Join some training and try to getplanner certification from some institutions. It’s also helpful to keep up withindustry trends and establish contacts within the industry.
1. You can plan a success event ifyou have experience.
2. You will move into a positionwith some responsibility only through volunteering.
3. Networking is the key to eventplanning.
4. Create an event album meanstaking photos in the event.
5. You can become a certifiedevent planner as well when you gain valuable event planning experience.
第18题 二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Successful events don’t just happen -they’re the result of 第19题 二、翻译:从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.Whether it’s an anniversary, a sporting event or a retirement party, and no matterhow much time you have, your event’s success is in the detail.
1. You want all attendees leavingyour event to remember this key message that you’ve spent a long time reinforcing.
4. This involves identifying the high-levelreasoning behind your intentions for the event.
5. I think what should be done is to createmore job opportunities for students.
单元自测5
Our company is doing a customer servicequestionnaire .May I take you a moment – . : It doesn’t matter ; By all means ; I have no idea
Thank you very much for answering ourquestions.It really helps our market research a lot. -________________ : I amsorry to hear that. ; It’s my pleasure. ; I don’t think so.
Twice a week. : How often do you use ourcompany’s product ; When did you buy our products ; What did you buy in ourcompany
Questionnaires are not suitable_____somepeople. : in ; for ; with
Customers ______ refuse to filling thequestionnaire are not permitted to buy the product. : what ; which ; Who
What’s your view on our questionnaire__ -________________ : I’d like to go there. ; With my pleasure. ;First of all .We’d better change our question order.
Our company will _____the customers’suggestions.
Ourcompany will _____the customers’suggestions. : respond ; responding to ;respond to
Where are you used to____vegetables : buy ;bought ; buying
Wouldyou mind filling the questionnaire forme – ________________ : No problem. Just give me your questionnaire. ; Sorry,Ican’t go there. ; Ireally appreciate that.
You need to _____those questionnaire papersfor your company. : hand out ; hand in ; hand on
The Jiahe Community Service Center is aboutto ______ service for residents. : provided ; provide ; providing
The quality of questionnaire will_____howmuch information we know from our customers. : effect ; affect ; affections
Questionnaires are easy to____. : analyzed; analyze ; be analyzed
____ face-to-face interviews,questionnaires are cheaper for collecting data from a large number ofrespondents. : Compared to ; Comparing ; Compare
I’d like to_______ that thestaff memberwho served me didn’t really seem to know what he was doing.: point out ; point at ; point in
题目1:二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Questionnaires can be a simple way to getto know your audience’s opinions. Though it is easy to write a questionnaire, you need alot of skill and experience to write a good one. Luckily, good design skillscan be learned in a short time. KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLYATTRACTIVE Keep your questionnaire short and simple. A short and simplequestionnaire is more likely to be completed and returned. It is also importantto make your questionnaire as attractive as possible. You should keep thefollowing design elements in mind: TEXT: Choose a font style that is easy toread, and make sure the font size is large enough for your respondents to read.PARAGRAPHS: Long paragraphs can be daunting for readers, so try to keep yourblocks of text to a handful of lines. WHITE SPACE: Ensure that there is spacebetween questions and sections and don’t make margins too small. KEEP QUESTIONSBRIEF AND EASY TO UNDERSTAND Be brief and direct with your questions. Do notuse any unnecessary words and phrases. Brief questions that use simple languageare easy to read and understand, so the participants won’t find it difficult tofill in the questionnaire. MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER Youshould start your questionnaire with general questions and then move tospecific ones. Try to avoid jumping back and forth between general and specificquestions. USE OPEN-ENDED QUESTIONS PROPERLY Open-ended questions meanrespondents can answer freely using their own words. They can provide moredetailed information, but they take more time and effort to answer and can bemore difficult to analyze. You should not use too many open-ended questions inone questionnaire. In a word, taking the time to develop a well-designed andparticipant-friendly questionnaire will give you useful data that can help youmake the right decisions.
1. The questionnaire contains followingelements except.
2. In order to keep your questionnairevisually attractive, you should
3. You should start your questionnaire with_______ questions and then move to _______ ones.{
4. What could be the best title for thispassage
5. Which of the following statements is NOTcorrect
题目2:二、阅读理解:阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
QUESTIONNAIRES: ADVANTAGES &DISADVANTAGES Every coin has two sides and questionnaires are no different.With questionnaires, the advantages outweigh the disadvantages. ADVANTAGES OFQUESTIONNAIRES Compared to face-to-face interviews, questionnaires are cheaperfor collecting data from a large number of respondents. Also, questionnairesare easy to analyze, and computer software can easily complete data entry andmake tables for nearly all surveys. Questionnaires are familiar to most peopleas nearly everyone has had some experience completing one. Questionnairesreduce bias when there are no clues to affect the respondents. DISADVANTAGES OFQUESTIONNAIRES One main disadvantage of questionnaires is the possibility oflow response rates which reduces our confidence in the results. Anotherdisadvantage is they provide little flexibility for the respondents. What’smore, many times the respondent is not the same person you sent thequestionnaire to. Finally, questionnaires are not suitable for some people. Forexample, a survey to a group of poorly educated people might not work becauseof reading problems.
1.The advantages of questionnaire are morethan disadvantages.
2.Questionnaire is the cheapest way forcollecting data from respondents.
3.Questionnaires have the advantage ofbeing analyzed easily through the computer software.
4. Questionnaire is suitable for everyone.
5.The respondent is usually the same personyou sent the questionnaire to.
题目13:二、翻译:从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.In a word, taking the time to develop awell-designed and participant-friendly questionnaire will give you useful datathat can help you make the right decisions
2.A new food market will be built in ourcommunity next month.
3. I think what should be done is to createmore job opportunities for students.
4.In contrast to other countries, the U. Shas no national college entrance exam.
5.On the last day of the old year, there isa family dinner
题目3二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The qualities of a good questionnaire Itshould be noted that one does not start by {A. writing; B. write; C. wrote}questions. Firstly.we have to decide ‘what are the things one needs to knowfrom the respondent in order to meet the survey’s objectives'{A. Secondly; B.Second; C. Next}，we should decide the target respondents.At the outset, theresearcher must define the population about which he/she wishes to generalisefrom the sample data to be collected.Thirdly,we have to decide the questioncontents.opening questions should be general and easy to answer so that therespondents have the patience to finish next.and then we can offer somespecific questions {A. In order that; B. In order; C. In order to} get moredata from the respondents. {A. In the word; B. In a word; C. In word}.wecouldn’t ignore the physical appearance of our questionnaires.If ourquestionnaires look like a mess.People would not be willing to {A. help; B.helping; C. Helpful} us answer our questions….
单元自测6
i am sorry. now what were we talking about- . A. Never mind B. I don’t remember, either C. You were saying that you used to be a teacher
what do you think of your mother’s advice – . A. It doesn’t fit us, actually B. No, I don’t believe it C. I don’t believe in her can you stay here longer- , but i have to be back tomorrow. A. I’d love to B. No, thank you C. I’m afraid not
this jacket is so good. – it’s 200 yuan. i can give you special 20% discount on it. A. Is itexpensive B. How much is it C. What color is it
— How do you like living in Beijing?
i have coffee breakfast time. A. at B. inC. on
the music like the singing of a bird. A.hears B. listens C. sounds
i like cooking for my friends in free time.A. me B. my C. mine
i didn’t do ______ last week. A. nothing B. something C. anything
they have learned about ______ in recentyears. A. several hundreds English words B. hundreds of English words C.hundred of English words
you’d better have your hair _____ before going to your friend’s wedding. A. cutting B. cut C. to cut
her article is ____ in her class. A. betterB. well C. the best
look! __________. A. Here are the bus comesB. Here comes the bus C. The bus here come
i would rather ______ two weeks earlier. A.you should come here B. you came here C. you had come here
did the medicine make you feel better – no.the more , i feel. A. medicine I take; and the worse B. medicine I take; theworse C. I take medicine; worse
第16题 二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Mary began playing the violin when she wasonly six. Her father came across a really old instrument at his aunt’s house,and he brought it back home with him. Mary loved it and immediately tried toplay it. After a few months she began to have lessons. She got on very wellwith the violin. When she was about eleven, she really needed a better violin.One day she took part in a concert, and a man went up to her parents and talkedto them about her. He said that she had real talent and pointed out that she neededa better violin. When he found out that they couldn’t afford one, he offered to buy one forher. Later, when she was about 16, she set up her own group. She named it afterthe man who gave her the violinshe called it the Erio Sound.
1. Mary’s father
2.Mary began to need a better violin whenshe was about
3.The man at the concert told Mary’s parents that
4. Mary
5.Eric Sound was the name of
第17题 二、阅读理解:阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Xiaoyan, I thought you’d like to know what has happened to yourreport about improving the website. Last week I had a meeting with thedesigners. I gave them a copy of your report and I told them that we needed tohave the website redesigned. — I’ve had the first page simplified. — I haveasked them to make the icons large. — The colours are now different too. –There are more functions, as you suggested, so that customers will be able totransfer funds to an account in another bank. I’m going to make a presentationabout these changes at the Paris, conference and would like to talk to youabout that. There are some things I can do myself, but I would like your helpwith some technical aspects. I must get some slides made too, and would likeyour opinion about them. Have you got time for a coffee on either Wednesday orThursday morning David
1. David had a meeting with the designersyesterday.
2. David had made the icons larger.
3. The speed of access has been madequicker.
4. David is going to make a presentation inParis.
5. David would like some help from Xiaoyan.
第18题 二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Everyone wants to healthy and happy. When illness does come, thewhole family is 第19题 二、翻译:从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. A man and his wife had a smallrestaurant near a station.
2. On the last day of the old year, thereis a family dinner.
3. A few minutes later the doctor came outof his room for the third time.
4. You can see many interesting things onyour way.
5. Having patience with your customers andwith yourself will go a long way in winning over hostile customers.
单元自测7
—Hello, is that service center? The elevator of our apartment doesn’twork.
Why do you look unhappy. What’s the matter-. : I’m satisfied with the good performance of the radio I’ve just bought. ;I’m glad to have bought this radio at such a price. ; I’m rather disappointedwith the poor quality of the radio I’ve just bought.
Customer: We have ordered for almost onehour. Why is it so hard to get our dishes ready in your restaurant -Waiter:: I’m really sorry about that. ; I don’t think it’s hard. ; You’ll get it next time.
We are under ______to finish the taskwithin such limited time. : line ; pressure ; expectation
I don’t know . Ijust arrived here two minutes ago. : what’s going on ; how is going on ; who isgoing on
Neither do I. Look at our community, it issuch a mess. : Our service center don’t offer much help for us. ; Ireally don’t think our service center is satisfying.; I’m slightly satisfiedwith our service center.
That’s great! : What are you going to eat at the Mexican restaurant ;When are you going to dinner at the Mexican restaurant ; How about going todinner at the Mexican restaurant tonight
We feel with the inconvenience the servicecenter brought us. : disappointed ; worried ; surprised
It is only by agreeing with their viewpoint and that you will resolve the situation and send the customer away happy.: suggesting a possible solution ; suggest a possible solution ; suggested apossible solution
The more information you can get,in yourfield. : the more competitive will you be ; you will be the more competitive ;the more competitiveyou will be
The heating system of our apartment brokedown so Imade a ______ call to the community service center. : discussion ;complaint ; praise
They promised the car for us. : repairing ;repaired ; to repaired
We it very much that you’ve come to give us a timely ride.Otherwise we would miss the train. : appreciate ; expect ; promise
Our workers have been checking the heatingsystem since you called us. Iyou it will perform well soon. : argue ; affect ;assure
They since last night. They are about tofinish the work. : are cleaning the system ; have been cleaning the system ;had cleaned the system
题目1:二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Imagine this situation: you have bought afaulty item from a shop and you take {A. them; B. it; C. him} back to complain.You go directly to the shop assistant and tell them your problem. They say theycannot help you, {A. which; B. it; C. that}makes you angrier, to the pointperhaps where you start insulting the poor shop assistant. RESULT: This will doyou no {A. comments; B. interests; C. favours}, like getting any compensation,or even a refund. If you go directly to the first person you see within the organizationyou are complaining about, you may be wasting your time {A. as; B. if; C. when}they may be powerless to take any action or provide you {A. to; B. with; C.for} a solution. So the important lesson to be learnt is to make sure firstlythat you are speaking to the relevant person, the one who has the authority tomake decisions. 题目11:二、翻译:从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. Focus groups are representatives ofcustomers whose job is to provide you with information on their needs andpreferences.
2. Angry customers tend to aim theirdissatisfaction and complaints at staff members.
3. You will do everything within your powerto try and resolve the situation.
4. Having patience with your customers andwith yourself will go a long way in winning over hostile customers.
5. To communicate precisely what you wantto say, you have to frequently need to define key words.
题目13:二、阅读理解:阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Feedback from your customers is veryimportant. The more information you have from them, the more competitive youwill be in your field. The following techniques will help you know what thecustomers think of your business. 1. Ask your customers directly and cater totheir wishes. This is the simplest way to find out what people want from yourservice or product. When hotel customers are asked what they want for theirbreakfast and then the hotel staff are asked what they think the customerwants, the answers are quite different. 2. Be a customer yourself and find outwhat your customers experience when they use your service. This is one of themost obvious but underused ways for getting feedback. For example, you can actas one of the customers in a wheelchair, and see how you’re treated. 3. Use afocus group.Focus groups are representatives of customers whose job is toprovide you with information on their needs and preferences. 4. Usequestionnaires and surveys.This is one of the most well-established feedbacktechniques. When well-conducted, they usually work well. 5. Encourage yourfront-line staff to build strong relationships with customers. Your front-linestaff are the most resourceful and reliable, as well as the least costly, ofyour customer feedback sources. Their communication with the customers willbecome important information for improving customer care. You may deliver thebest service in the world. But if it is not what people want, you’re wastingyour time. Implement one, two, three or all of the above techniques, and yourservice and product will improve overnight.
1. Hotel customers and hotel staff thinkthe same about breakfast.{
2. A good or bad experience of a customerin a wheelchair in your shop shows whether your service is good or not.{
3. It’s not necessary to know about thecustomers’ needs and preferences. {
4. Questionnaires are useful in gettingfeedback from customers.{
5. Front-line staff have nothing to do withimproving customer service.{
题目17:二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim theirdissatisfaction and complaints at staff members. If this happens to you, youshould remember that they are actually expressing their dissatisfaction aboutthe company and not about you as an individual. But if you wish to besuccessful in any business, then you have to learn how to handle angrycustomers. Listed below are a few guidelines to help you develop your ownpersonal strategy for dealing with angry customers: Never argue back.You muststay calm and aim to satisfy the customer even in the most difficultsituations. It is only by agreeing with their view point and suggesting apossible solution that you will resolve the situation and send the customeraway happy. Use your ears more than your mouth.Make sure you listen more thanyou speak. By listening carefully, you will be able to understand why thecustomer is complaining, so that satisfactory steps can be taken. Show that youcare:Use every opportunity to express your apology and understanding. You haveto show that you will do everything within your power to try and resolve thesituation. This exhibition of your concern will win the customer over. Therewill be a significant change in their behaviour. Control your anger and bepatient.Learn to relax and calm yourself. Having patience with your customersand with yourself will go a long way in winning over hostile customers. Theabove guidelines are very useful in every situation in life and you cansuccessfully tackle hostile circumstances by following them. If you follow theabove tips, you are on your way to succeeding in your career.
1. At whom do angry customers tend to aimtheir dissatisfaction and complaints
2. When a customer shouts rudely at you,you should
3. The underlined sentence “Use your earsmore than your mouth” means
4. When dealing with an angry customer,which is NOT the right attitude.
5. Which of the following statements istrue according to the passage
单元自测8
good morning, sunshine community center!may i help you – . A. I’d like to book one air ticket B. I’m glad to introduce myself to you C. I need a plumber to repair thewater pipe in my kitchen
would you mind answering some questionsabout your annual report – ________. A. Yes, with great pleasure B. No, I’m afraid I can’t make it C. No, as long as it doesn’t take long
it will take at least two weeks. A. Howsoon will you finish our annual report B. When will you finish our annualreport C. How long have you finished our annual report
how did your talk with the communityresident go -________ he seemed to accept my explanation，but he didn’t sign his name here . A. Perfect! B. I’m not sure. C. That’s right.
it costs us ten thousand dollars. A. Howmany does the printing of the annual report cost B. What does the printing ofthe annual report make C. How much does the printing of the annual report cost
the new year is just _________. A. incorner B. around the corner C. outside the corner
i’m confident in these as long as we ________ the needs of the communityresidents and improve our service quality. A. keep an eye on B. keep an eye atC. keep eyes on
we have to ______ our annual work report tothe manager next week. A. hand in B. hand out C. hands up
when stating problems, we can make a _____with those from last year. A. comparing B. compare C. comparison
when reading the annual report, we shouldlook out ______ the areas where the company did not comply with theregulations. A. at B. for C. on
people ______ find useful information fromthe annual report. A. had to B. dared C. could
the investor should be aware of thelimitations of the financial statement analysis ____ the annual report. A.based on B. basing on C. base on
under no circumstance _____ to tell lies tothe public. A. the companies are allowed B. are the companies allowed C. thecompanies will allow D. will the companies allow
_____ the fog, we should have reached theannual meeting site on time. A. Because of B. In spite of C. But for
if i _____ you, i _____ more attention tothe independent auditors’ report and financial statements in the annual report. A. was; shallpay B. am; will pay C. were; would pay
第16题 二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
If you take the following steps, you canmake a satisfactory annual report. And your boss and other supporters will beimpressed. Defining your accomplishments. What difference did you make What haschanged in your community or field because of your work over the past year Takeall of your activities over the last 12 months and divide them into three tofive major accomplishments. Less is more: Be selective. If you includeeverything, the annual report becomes cluttered with information. You shouldthink about what you want to focus on, and then select statistics to representthat and highlight key achievements with photos, or case studies, etc. Addingvisuals and charts: Visuals and charts can reduce the need for texts anddetails. And they will make the report more attractive. It’s great if youproduce a full-color publication with lots of nice photography. Of course, itwill depend on your resources. A strong call to action: A strong call to actionat the end of your report will impress the readers deeply. Make it clear whatyou’d like your readers to do once they’ve read it.
1. Do you have to gather all theinformation since you entered the company before writing the annual report
2. Is it reasonable to include everythingof the company in order to make the annual report informative
3. What does the underlined phrase “Less is more” mean
4. Which is NOT TURE for the functions ofthe visuals and charts
5. How many steps should you take to makeyour report impressive
第17题 二、阅读理解:阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
An annual report of a company providesinformation about its business performance for certain people. These peopleinclude the investors, potential investors and other stakeholders. From thereport, people can understand the company’s business scope, recent situationand future development. The main parts of an annual report usually includechairman’s letter, financial statements and operation analysis. Chairman’s Letter Usually, an annual report should contain a letter from thechairman. The letter should provide details about the successes and thechallenges of the past year. It should also include the future outlook for thecompany. Operation Analysis The operationanalysis is an overview of the business in the past year. It usually includesnew hires and new product introductions. At the same time, it will introducebusiness acquisitions and other important issues. Financial Statements The financial statementsare very important for an annual report. People can know the company’sperformance in the past from the statements. It usually consists of thefollowing three aspects. The first one is the profit and loss statement. Thesecond one is the balance sheet. And the third one is the cash flow statement.
1. An annual report of a company providessome information about its business performance for certain people.
2. People can know everything of thecompany from the annual report.
3. An annual report usually includeschairman’s letter, financial statements and operation analysis.
4. A chairman’s letter should include the strategic direction moving forward.
5. This passage is mainly about the mainparts of an annual report.
第18题 二、阅读理解:阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
An annual report provides 第19题二、翻译:从以下A、B、C三个选项中选出与英文最适合的中文翻译。
In general, we’ve made some progress this year inimproving community services.
As a general rule, it is better to focuson the content of a presentation as a means of attracting your audience’s attentio
We should present data intables or charts so that the report may not be boring with facts alon
A true friend is someone who reaches foryour hand and touches your heart.
